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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Josh Naville

March 1, 2023

5  out of  5 rating by Josh Naville
"Terri has been my agent for 26 years. She has more than taken care of all of my insurance needs. I have never had a less than excellent experience; I would highly recommend her to anyone in need of an insurance agent, especially a State Farm agent!"

Leigh Mckown

February 22, 2023

5  out of  5 rating by Leigh Mckown
"Terri has always been helpful and responded immediately. I highly recommend her."

Norma Faile

January 30, 2023

5  out of  5 rating by Norma Faile
"She does great with my car insurance"

David Heath

January 27, 2023

5  out of  5 rating by David Heath
"Very pleasant to deal with all of the people who work in this office. They provide great service."

Tom Fanning

January 27, 2023

5  out of  5 rating by Tom Fanning
"Terri Waggoner and staff have always done a wonderful job for me. My autos have been insured with State Farm for 43 years, my homes for 40 years - great rates and awesome service. Thank you all the outstanding service..."

Henry Ford

January 27, 2023

5  out of  5 rating by Henry Ford
"Pleasant to deal with and efficient."

Saundra Ferree

January 27, 2023

5  out of  5 rating by Saundra Ferree
"Great customer service. Been with State Farm for 55 years."

Dave Emmett

January 27, 2023

5  out of  5 rating by Dave Emmett
"I've had State Farm for over 30 years and never had any problems ,Terri took over for Wayne many years ago that was in my agent in New Albany when he retired, and she has always been there for all the Emmetts , and that's more than 10 years now .Thanks Terri"

Pam Edwards

January 26, 2023

5  out of  5 rating by Pam Edwards
"Terri and her staff are responsive, helpful and always give options to help you get the best value/price for coverage. We definitely Rlrecommend this agent!"


January 26, 2023

5  out of  5 rating by patternsinchaos
"Thoughtful, responsive and friendly."

Joseph Blunk

January 26, 2023

5  out of  5 rating by Joseph Blunk
"I have been very satisfied with State Farm and the expertise of Terry Waggoner. She is always available and eager to help. I highly recommend this office in Lafayette Square, Floyds Knobs, Indiana."

P F (Uoflnut)

January 17, 2023

1  out of  5 rating by P F (Uoflnut)
"Ms. Waggoner is not available whenever I call to ask questions regarding my account. I know another one of her clients has the same problem with availability. Whenever I have had discussions with Ms. Waggoner she never follows thru with any resolution to my circumstance. When confronted with not returning calls she always blames her front desk not giving her the info to call me."

Steph Gilland

January 13, 2023

5  out of  5 rating by Steph Gilland
"We have had our insurance with Terri Waggoner for a really long time. Terri and her staff provide exceptional service, and I highly recommend them!"


January 12, 2023

5  out of  5 rating by RICK
"with her over 20 years always helpfull"

The Douglas

January 12, 2023

1  out of  5 rating by The Douglas
"Very nice people work here, but first claim we had in years where our roof was leaking and it took over 2 months for adjuster to come look. We were passed around to 3 different adjusters in all. We finally had repaired the roof to save more devastation to the interior, but, because the shingles were gone, they denied the claim. Roofer took a ton of hail damaged shingles, gutters and roof vents. Throughout the process we got no help from our long time agent of almost 30 years. Very disappointed in State Farm. I'm sure she was told to deny, deny, deny. No explanation or apology for adjuster not coming out sooner!"

Miss H

January 12, 2023

5  out of  5 rating by Miss H
"I love Terri, and her staff! Terri and her staff are very knowledgeable and personable. Terri has been my State Farm agent for several years and I would highly recommend. Terri has helped me negative finding the best insurance for all my family needs. I truly appreciate that they are always responsive when we have questions. Keep up the awesome work. ❤️"
Profile photo of Robert Leffler

Robert Leffler

January 12, 2023

5  out of  5 rating by Robert Leffler
"Simply the best. I have known Terri Wagoner a long time. I have been a State Farm customer for 62 years. Auto, Home, Life, Child Life."

Dean Serneels

January 11, 2023

5  out of  5 rating by Dean Serneels
"Terri has helped my family and I through some tough times for over a decade. Thank you."

Erika Lewis-Hargrove

January 11, 2023

5  out of  5 rating by Erika Lewis-Hargrove
"Terri Wagner’s office is very easy to work with."

Kimber Hampton

January 11, 2023

5  out of  5 rating by Kimber Hampton
"I love my insurance company. I do wish I would have been told that I do not have a rental policy in the event that my truck was in an accident. It was. I know to look at the policy but I just that was automatic. Thank you for 10 years of non-stop service."

Karen Camilovic

January 11, 2023

5  out of  5 rating by Karen Camilovic
"I have been a State Farm customer for over 35 years and a client at Terri's office for almost 10 of those years. Terri and her staff have continually shown the utmost professionalism and courtesy to myself and my husband. Every time I have needed to call upon them for help, be it an accident, a storm damage issue, or just questions, they have been super friendly, helpful and dependable. They take the time to review my current plan and always have my interest at heart for my insurance needs. Friends for life!"

Kathy haller

January 4, 2023

5  out of  5 rating by Kathy haller
"Great service!! Responsiveness is much appreciated!"

R Reed

January 3, 2023

5  out of  5 rating by R Reed
"Terri always takes care of everything my Mom And I need. Very nice and personable. I have been with State Farm 40 years."

Paul Riggs

December 17, 2022

5  out of  5 rating by Paul Riggs
"Great service."

Steve Co

December 16, 2022

5  out of  5 rating by Steve Co
"I’ve been a Auto and Homeowners insurance customer of Terri’s State Farm agency for over 7 years. Terri and her staff have always been friendly and responsive to my requests for information and their office location is conveniently located for times I may need to speak face to face. Best of all, my rates have remained reasonable while maintaining a safe level of coverage. Thanks Terri and Staff! Steve Moloney"