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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julie Vincent

August 27, 2026

5  out of  5
rating by Julie Vincent
"We’ve been with Terri for 27 years and every time we’ve needed the office they have been there. People tell me I pay too much but I feel you get what you pay for. I’m very pleased with our relationship"
We responded:
"Thank you so much for the 5 stars, Julie! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Linda Wild

August 27, 2026

5  out of  5
rating by Linda Wild
"I have been with state farm for many years and appreciate their help with any questions I have had. Very nice and friendly agent."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Floyds Knobs to know you had such a great experience with us. "
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robert mackin

August 27, 2026

5  out of  5
rating by robert mackin
"Excellent service and product"
We responded:
"robert, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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tina geary

August 27, 2026

5  out of  5
rating by tina geary
"I had a wonderful experience with this insurance company. From the beginning, their team was professional, responsive, and genuinely helpful. They took the time to answer my questions, explain my options, and made the entire process much easier than I expected.

It’s refreshing to work with a company that truly values its customers and provides excellent service. I would highly recommend them to anyone looking for an insurance company they can trust!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Ruth Poteet

August 20, 2026

5  out of  5
rating by Ruth Poteet
"Been with State Farm for auto / home insurance for fifty years plus, with Terri Waggoner. Likely since she began. Never a problem when executing a claim. Office help is superior to others I’ve heard about. Thank you State Farm."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Grant Botkins

August 19, 2026

5  out of  5
rating by Grant Botkins
"They have been wonderful to work with, unfortunately we have had a couple claim’s recently due to storms, very grateful we had State Farm insurance, they were great and made a stressful situation much easier. The Floyds Knobs, Indiana office has always been great also."
We responded:
"Grant, thank you for the amazing review! Our Floyds Knobs insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Terri Waggoner, your State Farm Agent "
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Cathi McCarty

August 12, 2026

1  out of  5
rating by Cathi McCarty
"Took our money for 3 months insurance. Now time to pay again and nothing in writing. However this office says we are insured.

No policy in writing even after numerous calls & complaining to main State Farm few days ago. Employees talk to you like your a thief.

Created an online account to view policy, however nothing there either. Policy reads application still pending. Now after taking our money they are making repair demands to our home which are ridiculous & unecessary so they can keep our money. Nothing sent in writing on the repair demands either.

State Farm has ripped me off $300-one month work at McDonalds.

Investigating State Farm shows nsurer also has a bad reputation on reclassifying claims to avoid paying, accusing you of fraud to avoid paying, also only pay about 1/3 value after you hire an attorney so they're not worth messing with."
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K Berquist

August 3, 2026

1  out of  5
rating by K Berquist
"Sold us a home owners policy after asking about external structures such as decks, steps, etc. 14 days later claim underwriting now requires us to build steps & handrails that must be fastened to our home. I feel they took my money to keep their business going for a while longer. Obviously no insurance to offer and not likely to pay a claim either according to numerous negative reviews."
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Morgan Allen

July 10, 2026

5  out of  5
rating by Morgan Allen
"Terri Waggoner's office is a wonderful team to work with. I'm very happy to be with State Farm again. You can feel that their whole team cares about you and the services they provide."
We responded:
"Morgan, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Terri Waggoner’s Team here in our Floyds Knobs office. "
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Cathy Minarich

July 10, 2026

5  out of  5
rating by Cathy Minarich
"Had problem sending final statement to the adjuster. I was helped by very nice lady at front desk. Very happy with State Farm."
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teresa cruse

June 25, 2026

5  out of  5
rating by teresa cruse
"Terri has always taken good care of us. The staff is great and I can always call if I need some assistance and if they can’t do it they get Terri to help. Terri has always reached out to us."
We responded:
"Thank you for your kind review of State Farm Agent Terri Waggoner’s Team. We appreciate it!"
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Sherry Geary

May 28, 2026

5  out of  5
rating by Sherry Geary
"Saved us $150 month switching to Terri Waggoner’s State Farm office! Exceptional service and very helpful!"
We responded:
"Thank you for taking the time to leave such a great review, Sherry. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Justin Schneider

May 6, 2026

5  out of  5
rating by Justin Schneider
"Terri and her office have always taken good care of me. Their customer service is excellent. I never have trouble reaching them when I need them. State Farm also is a quality, honest insurance company that won't try to wait out insurance claims until the statute of limitations runs out. They will pay when it is your fault and they won't hassle you when your full coverage requires funds recovery for you. You really cannot go wrong with Terri and her crew at State Farm!"
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Donna Adams

April 19, 2026

5  out of  5
rating by Donna Adams
"So happy to have Terri part of State Farm and lucky to have her as our Agent. Thank you Terri!"
We responded:
"Thank you so much for the 5-star rating, Donna! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Margaret Adams

April 10, 2026

5  out of  5
rating by Margaret Adams
"We have been with Terri Waggoner at State Farm for about 30 years. We always get excellent service."
We responded:
"Margaret, thank you for your wonderful review of State Farm Agent Terri Waggoner’s Team!"
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Samir Mohamed

April 1, 2026

5  out of  5
rating by Samir Mohamed
"I visited one of your offices in Indiana today to obtain car insurance. The woman working there told me, "We have no coverage for you!"—without offering any reason whatsoever, other than the fact that I "look strange." What kind of discrimination is this? Why such racism? I hope you find a cure for this affliction. Thank you, and may God bless you."
We responded:
"Thank you so much for the 5-stars, Samir! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Madora Bartel

March 17, 2026

5  out of  5
rating by Madora Bartel
"The staff at Stare Farm Highlander Pt. is professional and friendly and will go above and beyond to resolve issues."
We responded:
"Madora, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Terri Waggoner’s Team—we are always here to help!"
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Misty Robson

March 13, 2026

5  out of  5
rating by Misty Robson
"This office has made adding and removing vehicles to my plan so easy. A quick email or call and all gets set. Worry free service! Have used them for more years than I can remember and have never considered leaving."
We responded:
"Misty, thank you for your wonderful review of State Farm Agent Terri Waggoner’s Team!"
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William Miller

March 11, 2026

5  out of  5
rating by William Miller
"Very professional. Enjoyed dealing with her."
We responded:
"Thank you so much for the 5-stars, William! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Terri Waggoner’s Team anytime."
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Stu Lo

March 9, 2026

5  out of  5
rating by Stu Lo
"I appreciate the services and friendly staff at Terri Waggoner group of State Farm."
We responded:
"We are grateful for your 5-star review, Stu! Thanks for taking a moment to share your positive rating of State Farm Agent Terri Waggoner’s Team here in Floyds Knobs . "
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A P

February 20, 2026

5  out of  5
rating by A P
"Been with Terri and her team for years now. I've had zero problems, and I get good rates. Highly recommend them. I've not had to file a claim yet, but I won't worry about if I do. I know I'll get great service."
We responded:
"Wow, thank you for the 5-star review, A! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Terry M

February 19, 2026

5  out of  5
rating by Terry M
"Terri and her staff always knowledgeable and professional handling my insurance needs."
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Benjamin Puppato

February 17, 2026

5  out of  5
rating by Benjamin Puppato
"Pretty good insurance, sent me a card of appreciation"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Terri Waggoner’s Team! We deeply appreciate your kind words here in Floyds Knobs . "
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Chuck Distelrath

February 6, 2026

5  out of  5
rating by Chuck Distelrath
"Terri Waggoner and staff are always willing to go that extra mile to help you."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Amy Peters

February 6, 2026

5  out of  5
rating by Amy Peters
"We’ve had a great experience with the State Farm agency and Terri Waggoner. Terri is incredibly friendly and personable, and you can tell she truly cares about her clients. She even sends us a card on our birthdays, which is such a thoughtful touch. The entire staff is professional, helpful, and always welcoming. It’s nice to work with an agency that makes you feel valued, not just like another policy number."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Terri Waggoner’s Team. "